When Hiring a Moving Company, Here Are 8 Questions to Ask
Choosing the right moving company can be stressful, but when it comes to planning a smooth move, working with dependable movers is the most important decision of the moving process.
According to Casetrust, over 1000 complaints were filed against moving companies in Singapore in 2021, with the majority focusing on damaged property, lost items, late arrival, not honoring quotes, or simply failing to deliver the promised service.
So, how do you avoid a moving scam or the hassle of dealing with an untrustworthy moving company? When conducting your research, you should prioritize a number of important questions. With all of the upcoming Move Move Movers in mind, Move Move Movers has compiled a list of questions to ask when hiring a moving company.
"Does your company have prior experience with my particular type of move?"
Different moving companies specialize in different types of moves, so make sure the company you choose is familiar with the service you’re looking for. For example, if you’re moving long-distance on a tight schedule, make sure the moving company you hire provides cross-country express services and delivery windows that fit your schedule. When moving internationally, it is critical that the moving company understands customs, regulations, and international shipping.
"Does your company have the necessary licenses, bonds, and insurance?"
“Avoid moving scams by checking the moving company’s license.” All professional local and interstate moving companies should have a license number issued by the MTI, which you can check online at any time.
Move Move is a fully licensed, insured, and bonded moving company that follows Singapore Transportation regulations and has a storage license from the Ministry of Manpower.
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"What kind of paperwork will I receive before moving day?"
The paperwork you receive prior to moving day is determined by the type of move. When you move locally, the moving company will most likely only send you a few items. A contract, a final quote, an inventory list, and a custom move plan are all standard pieces of documentation. If you’re relocating internationally, it’s critical to understand what other documents you’ll need. Prior to the move, an international move includes documents such as customs, foreign regulations, and other necessary forms.
"Does your company provide any type of liability insurance?"
Take the time to learn about liability coverage before hiring a moving company. It’s amazing how many claims go unfiled. People are frequently unaware of what the moving company is responsible for. Many people are dismayed to learn that their insurance coverage is insufficient to cover damage or loss. A moving company can provide either released value protection or full value coverage protection — read more about both on our coverage blog post.
"Does your business provide packing services?"
Packing is a service that many moving companies provide as an add-on. It is critical to inquire about packing services in order to avoid paying additional fees. When conducting your research, find out what services each company provides. Inquire about the cost of specific services and what you need to do to prepare.
At FlatRate, we understand the fragility of certain items and how they must be handled with care. We provide custom crating, long-distance packing, storage packing, IT installation, and much more in addition to our packing services.
"How long does it take to finish a move?"
There is no correct answer to this question because every move is different — moving a one-bedroom apartment is obviously faster than moving a four-bedroom house, but other factors such as traffic, distance traveled, assembly and disassembly, the fragility of items, and the complexity of the move all affect the number of hours to complete the service.
"How much do movers actually charge, and how do I pay them?"
Many movers charge by the hour, while others charge based on the size of their team or the complexity of the move. Our guaranteed price at Move Move Mover is based on your inventory and the distance you’re traveling. Before hiring a moving company, educate yourself. Inquire about the specifics of the initial quote. This will assist you in avoiding additional fees and hidden costs at the end of your move.
Take the time to find out what the preferred method of payment is for the moving company you choose. Some only accept cash, whereas others accept credit cards and checks.
"How much should I give to the movers?"
The moving industry recommends a tip of 10-20% of the contract for local movers. Move Move recommends a 5-8 percent tip, based on the contract, split between the pickup and delivery teams for a long-distance move.
If you have any additional questions about your move, please contact Move Move right away and we will assist you in any way we can.
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