One-Stop Solution for Last Mile Delivery in Singapore with – MOVE MOVE PTE.LTD.
Choosing a last mile delivery company starts with the goods and the receiving route. Bulky deliveries need the item, vehicle, access route and receiving arrangements to work together, especially where setup or removal of old furniture is also requested.
During the circuit-breaker period, our experience with furniture retailers was that more than half of their orders came through online channels such as email and website chat. Retailers developed their e-commerce platforms and some closed showrooms. That experience highlighted the importance of coordinating bulky deliveries with the end customer.
Small parcels and bulky furniture require different delivery plans. For a large item, the quote needs to account for carrying access, placement, the person receiving it and any agreed assembly or disposal. Order updates are useful, but they do not replace a workable route into the room.
What is last mile delivery? In a product’s journey from a warehouse shelf, to the back of a truck, to a customer’s doorstep, the “last mile” of delivery is the final step of the process — the point at which the package finally arrives at the buyer’s door. In addition to being a key to customer satisfaction, last mile delivery is both the most expensive and time-consuming part of the shipping process.
In 2020, Move Move was approached by many local retail companies and shipping forwarders and agencies for door-to-door delivery for their customers, which we call the end consumers. After several cooperation and meetings, we truly understand the pain points for our customers and the real needs of the end customers.
Bulky-item last-mile delivery involves several practical challenges.
- Require professional set up/installation/briefing
- Requires customers to be at home to receive it
- Requires inspection and signature upon receiving
- Bulky items delivery often faces constraints like condo time restrictions. Office buildings require approvals for unloading/entrance etc.
- End consumers often require disposal service after delivery of new items
Prepare a delivery brief for each order
A delivery brief should let the retailer, coordinator and receiving customer work from the same instructions. Agree the requested services and exception handling before dispatch.
- Order and item details: reference, quantities, dimensions, packaging, fragile components and photos where helpful.
- Receiving arrangements: address, unit, named contact, delivery window and who can sign for receipt.
- Access and work: loading instructions, lift or stair route, any personnel or vehicle registration, and requested uncrating, assembly or disposal.
- Exceptions: who decides the next step if access is unavailable, the customer is absent, an item is damaged or the delivery needs to be rescheduled. Record any return or extra-trip arrangement in the quotation.
Furniture delivery and moving · Furniture dismantling and assembly · Furniture disposal · Temporary storage
For local retailers, it has a very high manpower/trucking cost to have in house delivery team looking after the logistics needs. Instead of investing high capital in trucks and logistics networks, they partnered with Move Move for their daily deliveries.
In house delivery team:
- High capital investment in the truck purchase
- High manpower cost in retaining drivers/assistants, each delivery team require at least 2 manpower
- Training for proper handling of furniture
- Require a logistics office team to coordinate timings with end consumers
- Manpower cost and Time is taken to reschedule when a delivery fails
- Often face constraints like lack of approval permit for condo/office
Partner with MOVE MOVE
- On-time delivery to customers
- Professional handling of different types of furniture
- Direct communication with end customers to fix delivery time/reschedule when customers not home
- Disposal options after furniture delivery, proper green disposal
- Familiar with 99% of the condo, office building and shopping mall requirements
When we compare to other logistics providers, MOVE MOVE has:
- 24/7 customer service
- Dedicated sales executive looking after your needs
- Proper quotation, invoice and receipt via email
- Insurance covered
- Specialized vehicles fitted with power tailgate to lift heavy items up and down
- Specialized vehicles fitted with 210cm height box for tall items to keep it upright in delivery
For shipping companies, forwarders and agencies who have shipping containers coming into Singapore, Move Move also provides a one-stop solution to unload, repack into smaller cases with proper wrapping and securement and delivery to end customers’ houses. We understand these companies also face constraints as containers and big trucks that they own are restricted to enter residential and office buildings. Therefore, we provide
- Container unloading at our warehouse
- Safe repacking/translating into smaller box lorry
- Wrapping
- Professional handling of all types of furniture
- Uncrate and proper disposal of wooden case/pallets
- Installation/assembly service after delivery
- Knowledge and advice for any staircase carrying possible to incur based on item size
- Prompt response for quotation and emergency arrangements
- Storage space when customers not ready for delivery