FAQs & TIps

Frequently Asked Questions

General

There are no hidden costs for the price we quote.

The additional cost mostly due to additional items that not accounted or any hidden information that didn’t declare during the quotation process, such as staircase, extra items or long pushing distance from B2. 

Our friendly mover will just move for you at no additional charge if the items are small. If the items are much more than what is quoted or require a bigger space, our mover PIC will let you know the additional top up before the move.

We will be taking up the costs like ERP, GST, parking fees etc. 

It’s important to consider delays and traffic when it comes to inclement weather but your move WILL NOT be cancelled unless the city puts out a travel/weather warning or any emergency incidence.

Our company is a registered moving company – Move Move Pte Ltd (201921838K) under Accounting and Corporate Regulatory Authority (ACRA).

Our nature of businesses are transportation and logistics.

There is no license of moving in the industry available under any regulatory authority. 

If you would to reschedule or cancel the booking, please do so before 48 hours up to your booking. Otherwise, there will be a minimum $30 cancellation charge to apply. 

The number of movers we send depends on your move’s size — our operation team will make sure we have the appropriate number of movers to meet your relocation’s requirements.

Tipping is optional and should be reserved for movers who do their job right. Our movers always appreciate when they get a little something extra for a job well-done, but it is ultimately the customer’s decision. Our crew usually don’t expect a tip but is appreciated when given. More than anything, it’s a sign that you recognized their effort and thought it worthy. Providing cold drinks, coffee or whatever is suitable to the weather and time of day is always appreciated.

For the most accurate estimate of what it will take for our team to help with your move, give us a call today. Each and every home or commercial move is so different, so we cannot provide specific information on our website. We like to thoroughly discuss your moving needs with you so we can provide you with the most accurate estimate. 

But don’t worry, our cost will be transparent and clearly explained to you. 

  1. WathsApp 83325196 ANYTIME! 
  2. Office Line 6909 3840, Mondays to Fridays 10am – 6:30pm. 
  3. Email movemovemovers.com@gmail.com
  4. Carousell @movemove_movers or @move_move_movers
  5. Facebook fan page Move Move Movers
  6. Instagram @movemove_movers

Yes. Our professional movers and moving trucks are prepared to move during rain. They come equipped with supplies to keep your belongings safe from the elements.

There is no additional charge for weekend except the request for only manpower or only transportation.

  • Load volume
  • Dismantle/Assembly
  • Super heavy items 
  • Special Equipment
  • The number of flights of staircase.
  • Registration for Building Permit
  • Access restriction that might require long pushing
  • Last-minute increase in volume for the move
  • Scheduling of moving services on non-operating hours

We handle both residential and commercial moving for our valued customers. Besides, we have disposal, furniture collection and delivery, assembly and manpower only service for customers moving without the need of transportation. Also, we have storage solutions for families having renovations, travel plans no matter short term or long term. 

To know more, please click here

Our service hours start from 730am until 1130pm, Mondays to Sundays including Public holidays.

Shall you need service beside this time period, we can accommodate the time slots but there will be a OT surcharge to cover the manpower cost. 

Currently, only within Singapore. 

  1. Contact us for free and non-obligatory quotation.
  2. Our staffs will quote the price and introduce our service inclusions. Once have your confirmation to proceed, we will place the booking in our system. In the event that your requested slot is fully booked, an alternative slot will be suggested.
  3. A box delivery to be arranged for house moving customers shall required. 
  4. Our movers will be there on your scheduled date and time!

We only accept below payment on immediate terms.

  1. Cash
  2. Paynow/Paylah
  3. Bank Transfer

No cheque is accepted. 

The general rule of the thumb is the earlier, the better. It will enable us to meet your preferred date and time slot as more lead time is given. The standard moving services required alternate pickup and delivery dates. If the dates have been fully booked, we definitely will do our best by complying with the nearest possible alternatives. However, you can contact us to ask our availability for the urgent case.

You can pay to our movers in Cash when the job is done or through online bank transfer.

Usually we dont require any deposit for the bookings. But there may be circumstances where you are booking the whole day, then a deposit is required. 

You can directly call your coordinator or our Customer Service. They will also be able to help with any moving day issues or last-minute requests.

Working with a professional team such as the one here at Move Move Movers will help you to streamline your moving process and make it less stressful from start to finish. We have the experience and the equipment to handle even the most difficult items, so you don’t have to risk handling them yourself. Moving all of your possessions from one place to another is a big task, and one that is far more likely to be done right when you hire an experienced moving company

Mover Service

Yes, you can assign someone to receive the delivery — you just need to provide us with the person’s name and contact information.

On moving day, you should let the professional movers handle the job entirely – they are highly trained and the best suited to carry the weight and negotiate the loading of the truck. Generally speaking, having non-professionals work alongside the movers slows things down and costs you more in the long run.

Although not ideal, yes you can. This would be a good place for items like clothes and linen. But please don’t leave items that will roll around or move when the dresser is being carried. And be mindful of adding too much weight.

However, if the furniture becomes too heavy, it’s risky to get damaged during moving, especially when there are staircase to carry. 

Please give us a call if you need urgent move, We will try best to accommodate if there is available vehicle and manpower on the day. 

Yes, and no. Yes, if you would like to, you can bring things closer to the truck but loading is done by our professional movers to ensure safe transport of your goods. No, you are not permitted to board the truck because of liability issues. Just leave everything to our professional movers. 

Absolutely. When we deliver your items to your new home the movers will work closely with you to make sure all bulky furniture arrive in the correct rooms. 

No. our movers are happy to take special care moving these items for you, however we are not technicians and cannot assist.

We assume no liability for electronic set up and dismantling.

However, we do include dismantle of the TV from wall brackets in our full house moving service. 

We help to wrap your mattress, TV, sofa etc for cleanliness and securement purposes during transportation. We want to ensure no scratches or damages in the process of moving. Besides, our lorry is equipped with tailgate which able to reduce the risk of damage due to manually carrying. 

For the luxury items or antiques, we always advise our clients to carry itself unless it is very big and heavy. For this scenario, we will advise our clients to take up the simple insurance for that item if we undertake the move.

There are a few general principles we tell people who work with us to help guarantee a successful, stress-free move:

First, be sure to start packing as early as you can. Most people have items in their home they don’t need on a daily basis. Try to pack everything except the essentials way ahead of schedule to prevent unnecessary stress.

Secondly, try to liquidate any items you know you either don’t need or don’t want in your new home. If you have boxes of items you’ve been meaning to sell or get rid of for a while, there’s no reason bringing these items to your new house. Plan on having a garage sale, taking unwanted items to a thrift store, or selling what you no longer need on an online platform like ebay, facebook marketplace or offer up.

There is no way to answer this question specifically because each move is so different. It depends on how much stuff needs to be moved, how far you are moving, how much packing you have already done, etc. If you would like more specific information regarding your upcoming move, contact us today for a free estimate.

Appliances should be unplugged, disconnected and free of any water, frost or ice. We are not responsible for the disconnection or installation up of any appliances.

Wednesdays are the best day since less people request it, followed by Tuesdays and Thursdays. Fridays and weekends are usually the busiest days resulting in competition for elevator access, which can cause delays. Buildings also commonly have weekend restrictions so it’s best to inquire with yours before booking a date.

  • Freezer and refrigerator need to be defrosted, cleaned and deodorized prior to the move.
  • Drain garden hose, coil and collect ends. Tie or tape garden tools together.
  • Use or get rid of perishable items.

Our company is using medium size carton boxes with dimensions of 40cm*40cm*60cm. 

The boxes are recycled, and we have a team to make sure they are clean to use. 

You can adjust your items by contacting your coordinator. You can add and remove items before or during your move and your final price will be adjusted accordingly.

Storage Service

Our storage units are secured under camera surveillance to ensure that we know exactly what’s happening at all times. With this, we guarantee bug-free storage solutions free of any environmental factors that can pose a risk to your belongings in storage.

We offer customized storage solutions for home and business that gives you access to long-term or short-term storage solutions with storage units with 24 hour CCTV surveillance. 

Our storage units are guaranteed to be clean, safe and pest-free, which is just beside our main office area. 

The address is: #05-35 Pioneer Junction. 

Besides, the storage always come with a discount you engage our transportation two ways in and out from the storage. 

DO NOT hesitate to contact us for a quote!

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Move Move Pte. Ltd. 

#05-35 Soon Lee Street, Singapore 627606Tel: 6909 3840 HP: 8332 5196

Copyright 2019 Move Move Pte Ltd. All Rights Reserved.