Last Mile Delivery

One-Stop Solution for Last Mile Delivery in Singapore with – MOVE MOVE PTE.LTD.

With covid-19 raging around the world since 2019, challenges bring along opportunities to the last mile delivery company and market in Singapore. With more than half the population working from home during the circuit breaker period, people changed their purchase pattern from physical shopping to online shopping. Based on our experience with furniture retailers, more than half of their orders come from online channels like email orders and website chat and they took the opportunity to develop their own e-commerce platforms and closed down some showrooms.

In Singapore, parcel delivery is growing and now becoming a mature market with real-time tracking and notifications under the leadership of Ninja Van transformation of the local delivery market. However, the last mile delivery for bulky items is still undeveloped and remains a challenge for companies.

What is last mile delivery? In a product’s journey from a warehouse shelf, to the back of a truck, to a customer’s doorstep, the “last mile” of delivery is the final step of the process — the point at which the package finally arrives at the buyer’s door. In addition to being a key to customer satisfaction, last mile delivery is both the most expensive and time-consuming part of the shipping process.

In 2020, Move Move was approached by many local retail companies and shipping forwarders and agencies for door-to-door delivery for their customers, which we call the end consumers. After several cooperation and meetings, we truly understand the pain points for our customers and the real needs of the end customers.

There are few challenges for bulky item last mile delivery.

• Require professional set up/installation/briefing
• Requires customers to be at home to receive it 
• Requires inspection and signature upon receiving
• Bulky items delivery often faces constraints like condo time restrictions. Office buildings require approvals for unloading/entrance etc.
• End consumers often require disposal service after delivery of new items

For local retailers, it has a very high manpower/trucking cost to have in house delivery team looking after the logistics needs. Instead of investing high capital in trucks and logistics networks, they partnered with Move Move for their daily deliveries.

In house delivery team:

• High capital investment in the truck purchase
• High manpower cost in retaining drivers/assistants, each delivery team require at least 2 manpower
• Training for proper handling of furniture
• Require a logistics office team to coordinate timings with end consumers
• Manpower cost and Time is taken to reschedule when a delivery fails
• Often face constraints like lack of approval permit for condo/office

Partner with MOVE MOVE

• On-time delivery to customers
• Professional handling of different types of furniture
• Direct communication with end customers to fix delivery time/reschedule when customers not home
• Disposal options after furniture delivery, proper green disposal
• Familiar with 99% of the condo, office building and shopping mall requirements

When we compare to other logistics providers, MOVE MOVE has:

• 24/7 customer service
• Dedicated sales executive looking after your needs
• Proper quotation, invoice and receipt via email
• Insurance covered
• Specialized vehicles fitted with power tailgate to lift heavy items up and down
• Specialized vehicles fitted with 210cm height box for tall items to keep it upright in delivery

For shipping companies, forwarders and agencies who have shipping containers coming into Singapore, Move Move also provides a one-stop solution to unload, repack into smaller cases with proper wrapping and securement and delivery to end customers’ houses. We understand these companies also face constraints as containers and big trucks that they own are restricted to enter residential and office buildings. Therefore, we provide

• Container unloading at our warehouse
• Safe repacking/translating into smaller box lorry
• Wrapping
• Professional handling of all types of furniture
• Uncrate and proper disposal of wooden case/pallets
• Installation/assembly service after delivery
• Knowledge and advice for any staircase carrying possible to incur based on item size
• Prompt response for quotation and emergency arrangements
• Storage space when customers not ready for delivery